General Terms & Conditions
Please read these booking conditions carefully as they incorporate the basis upon which bookings are accepted by Bhutan Wine Company, and its affiliated destination travel programs.
Bhutan Wine Company destination travel packages are designed in-house. Our mission is to engage travelers in “promoting the development of the fine wine industry in the Kingdom of Bhutan,” and wish to increase the diffusion of knowledge. Our tours strive to enrich our guests’ lives and satisfy their curiosity about the world around them. Your participation benefits the organization and its vision, and shapes the future through diplomacy, agricultural investment and respectful cross-cultural interaction.
Bhutan Wine Company designs destination trips which are managed by professional tour operators hired as independent contractors for all portions of our destination travel packages. Client and/or participants of our destination travel packages agree to HOLD HARMELSS Bhutan Wine Company, and all respective travel vendors and celebrity host(s), in the event of cancellations, changes, and adverse events.
Bhutan Wine Company acts only as an agents for service providers that we hand choose on our destination packages. It is therefore important for you to read the service provider’s terms and conditions applicable to the products in your package, and make sure you are aware of any exclusions or limitations of liability imposed by the service provider. We usually list all these provisions on our website.
How to Book: You may reserve and book your destination package by contacting us by email or phone. Please note that all reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to revision on confirmation of the reservation. Changes in Prices and Itineraries: All prices are in US Dollars. Prices are inclusive of taxes and charges that apply from 1 January 2019, but do not include any fees that may be imposed directly by third parties. Prices are provided as a guide only and may vary due to changes in taxes or charges or due to currency fluctuations. Please note that the price of your arrangements may change at any time up to 30 days before your departure even if you have paid all or part of the quoted price of your destination package. In addition, whilst every care is taken in providing accurate prices and information, fluctuations can occur which are beyond our control. If we have to change any of your arrangements for reasons beyond our control, for example if an airline changes its schedules, or if there are any changes in applicable taxes or charges, we will notify you. The cost of escorted tours may vary according to the number of passengers on the tour. If numbers drop below a certain level the cost of the tour may be subject to increase.
We constantly strive to improve tour itineraries and features. If such improvements can be made or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels.
Goods and Services Tax (GST): All prices and charges are exclusive of United States taxes, where applicable.
Deposits: Each tour itinerary and booking form will have its own payment terms and these take precedence over these general terms. Some tours will require additional and subsequent deposits due prior to the final payment date. These are paid to the supplier to secure the land arrangements, airline tickets and hotels. Please view the Refunds and Cancelation policy for your intended itinerary. Please ensure that you have adequate travel insurance to cover any unforeseen cancellations.
Full payment requirements: Full trip payments are required 120 days before date of departure. Your payment acts as your guaranteed reservation for the destination trip.
Credit Card Payments: An additional fee of 3.5% + $20 (Visa, MasterCard, and American Express) will apply if payments are made by credit card.
Cancellation, alterations and refunds: Each tour itinerary and booking form will have its own payment terms and these take precedence over these general terms.
Cancellations by the client must be in writing to Bhutan Wine Company and are subject to the forfeit cost listed in the itinerary and booking form of the tour purchased.
We reserve the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond our control. We are not responsible for any costs for other travel arrangements affected due to our cancellations of rescheduling of any tour departure. If you cancel or terminate your booking any deposits paid will be forfeited. After final payment is made the booking will be subject to fees imposed by airlines, ground operators and hotels amounting to all or part of the cost paid.
Amendment and Document reissue fees: We reserve the right to charge amendment fees if you alter your requirements more than once in any given booking, in addition to any charges imposed by operators and suppliers. A document reissue means an alternation to an existing booking and not a transfer to another package wherein cancellation fees may apply.
Tour Membership: We reserve the right to withdraw from the tour any person whose behavior is deemed likely to effect the smooth operation of the tour or adversely affect the enjoyment or safety of any other passengers. We will be under no liability to any such person for refund, compensation, repatriation or any other matter arising.
Refunds: No refund is available for cancellations after tour has commenced or in respect of any tours, accommodation, meals or any other services not utilized. If the weather causes events to be cancelled or rescheduled, we will refund any monies that suppliers refund to us. However please note in most cases this does not occur.
Product descriptions: Description features are based on current information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of certain class; however, we do not guarantee the standard, class or fitness for purpose of that accommodation or service.
Maps and photographs: Maps and photographs are shown for general information and may not necessarily reflect actual services provided.
Travel insurance: Travel Insurance is strongly recommended with our destination packages, and that at the time of booking we encourage you to purchase a travel insurance policy of your choice. Coverage can be obtained for such things as loss of deposit through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to your point of origin should the holiday need to be extended or curtailed due to illness while overseas, or due to the need to return to your point of origin because of unexpected death of illness of a close relative and cancellation of transport services due to industrial action. If you have a pre-existing medical condition – that is you are taking medication or have been to the doctor in the past 30 days you must advise us so that the condition is covered in the policy. You will be required to complete a pre-existing form which must be signed by your doctor and assessed by the insurance company. An additional premium may be payable.
Adequate and valid travel insurance is important for all travelers.
Visas, Health and Immigration: You should familiarize yourself with any health or visa requirements that may be applicable in the areas you intend visiting. We will obtain all your required visas and route permits within the Kingdom of Bhutan. You are responsible for all exit, entry, health and other documents required by laws, regulations, offers demands or requirements of the countries visited or transited. Each person shall carry a valid passport (for international travel) (with a least six months’ validity). We cannot accept responsibility for your failure to ensure that you have correct travel information.
Baggage: Please check with the applicable airlines for full details. We are not responsible for excess baggage charges. Due to space available on the coaches we ask that you only bring one large suitcase per person. Travel and accommodation: Bhutan Wine Company is not ourselves a carrier, hotelier or car hire operator. The flights, rail and coach journeys, other travel and hotel accommodation, car hire and any other components included in your destination travel package are provided by reputable carriers and hoteliers on their own conditions. It is important to note therefore that all bookings with Us are subject to the terms and conditions and limitations of liability imposed by the various providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
Not included: The costs of interstate and intrastate travel arrangements from their hometown to and from Bangkok, Thailand. The price of any passports, items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, personal and baggage insurance, postage and cables, drinks, room service, or meals unless specified and any fees or charges payable direct by you to a third party.
Air Travel: All bookings are subject to the general conditions of carriage of that carrier. Booking arrangements: All bookings are subject to the acceptance of the booking conditions on behalf of all persons named in the booking.
Limit of Liability: We do our best to make sure that your arrangements are satisfactory; however, many of the goods and services offered are supplied by third parties. We act only as an agent for those suppliers. To the extent permitted by law, We exclude all liability for any loss or damage whatsoever that may arise in any way in connection with the offer of goods and services by Us or any third parties, or in connection with the supply of such services. In the cases where We do accept liability the maximum amount to be paid will equal the amount paid for their tour or service.
Events beyond our control: We do not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including but not limited to war, civil disturbance, fire, fold acts of God, acts of Government or any other authorities, accident to or failure of machinery of equipment or industrial action.
Destination Passenger Enquiries: Bhutan Wine Company makes no representations as to the safety conditions of a destination. International travel advice can be obtained from various sources, including local government, local consular offices and the United States Department of State.